- BelFinesse currently serves Katy, Richmond, Fulshear, Cypress, Sugarland, and surrounding Houston areas. Although we are based in Katy, TX we will gladly accommodate requests from far and beyond. Rates are inclusive within a 15-mile radius of our Katy office. For distances over 15 miles a $0.55 per mile charge will apply.
- For our new clients, we offer a complimentary one-hour consultation during which we go over your lifestyle and preferences, so we can customize the perfect solutions for you.
- Our office hours are Monday to Saturday 9am – 6pm. We will gladly accommodate requests outside of these hours based on availability. Sundays, holidays and short notice requests may incur additional fees.
- We respectfully request at least a 24hour notice for booking services. However same day requests may be fulfilled based on availability.
- We require 24-hour notice for all cancellations. If less than 24 hours is given, a $25 service charge will apply. If no notice is given, a $50 charge will apply
- All estimates and quotes will be reviewed between the client and BelFinesse. Client must approve and sign Agreement before any services are initiated. For services that require BelFinesse to gain access into client’s home, a Key Authorization request must be signed prior to service.
- There is a one hour minimum for all services. After that, we will charge in 15-minute increments. Rates do not include taxes, cost of merchandise, tolls, nor fees for services by third party providers. These will be the sole responsibility of the client.
- We begin charging for services from the time we leave our office until when task is completed. Time balances are tracked and promptly updated for client’s review. A detailed invoice will be provided at the end of services. All receipts for purchases will also be provided.
- We accept cash, checks, all major credit cards, money orders, and electronic fund transfers. A three percent transaction fee will be assessed for all credit card payments, and for third party goods and services incurred on behalf of the client. A $25 fee as well as any additional bank charges will be assessed for all returned checks.
- BelFinesse reserves the right to refuse any services that are not in line with our vision, or unsuitable for our company. We will only provide services that are legal, moral, safe, and ethical.
- We reserve the right to terminate the service agreement if we find warranted reasons which include safety, dishonesty, false statements. Any payment balances will be due immediately.
- Policies, Rates, Terms and Conditions subject to change
Privacy Notice
When our clients visit our site and sign up for our services, certain ‘sensitive’ and personal information may be requested or collected. These may include your home/email address, phone number, credit card information, basic medical information, computer IP address. You agree to give consent to obtain this information. Any information you provide is solely to assist us optimize our client experience. The use of cookies on our browser is solely to monitor traffic, track patterns, and collect statistical data; this information does not identify any individual.
We promise to protect your privacy and confidentiality. Your private and personal information will be safeguarded and only used for the services you request. Under no circumstances will your information be shared nor sold to others outside BelFinesse, without your permission. BelFinesse will always inform our clients about how we intend to use such information.
We promise to maintain the highest level of trust, honesty, and transparency at all times. We promise to be discreet and non judgemental. We will perform our job to the highest standards possible, thereby guaranteeing your utmost satisfaction.
Any changes to our privacy policy will be promptly communicated to our clients and posted on our site.
